Contact QvVPN Support
For account, subscription, connection, billing, or refund issues, submit a ticket from the user panel. Your message and follow-up replies stay on the same page, making it easy to add details and check the status.
Choose a contact channel
Each channel serves a different purpose. Use the information shown on this page and in the user panel as the current reference; progress depends on issue verification and ticket status.
User panel tickets
Best for: Account access, subscription status, client imports, international route connections, billing, payments, and refund questions.
Expected response: No fixed response time is promised. After submission, check the status in the user panel; if more information is needed, reply in the original ticket.
Open the ticket page →Best for: Matters that require a longer written explanation or an attachment record.
Current status: The site facts do not provide a public support email address, so no email address is displayed here.
Expected response: No public email response time is currently available. For support, use a user panel ticket instead.
Telegram
Best for: Brief questions and service information checks; account, order, and refund matters should still be submitted through a ticket.
Current status: The site facts do not provide a public Telegram account, so no external contact link is displayed here.
Expected response: No public Telegram response time is currently available. Use the user panel ticket status as the reference.
Information checklist before submitting a ticket
Complete information helps identify whether an issue involves your account, client, local network, or selected route. Avoid submitting the same issue repeatedly in different tickets.
Account and subscription issues
State the subscription status and plan name shown in the user panel, along with the steps that led to the issue. QvVPN registration does not require an email address; a username and password are enough, and no additional email address is needed when submitting a ticket.
Connection and route issues
Specify your platform, the message shown in the client, the selected country or region, and whether the issue occurs only on a particular international route. QvVPN supports Windows, macOS, iOS, Android, and Linux; platform details affect troubleshooting.
Billing and refund issues
Check the order status and payment method in the user panel before submitting. QvVPN supports Alipay, WeChat Pay, and USDT, and offers refunds without cause within 7 days. Refund requests should be submitted through a ticket so the complete handling record is preserved.
Review self-help resources first
For common activation, import, and connection issues, start by following the relevant guide step by step. If further diagnosis is needed, include the steps you have completed in your ticket.
Guides and Help Center
Guides cover activation, obtaining a subscription, choosing a route, and verifying a connection. The Help Center organizes common questions by account, connection, speed, and billing.